GunsBet Privacy Policy

At GunsBet, we respect your privacy and are committed to protecting the personal data you share with us. This GunsBet Privacy Policy explains how we collect, use, store and safeguard your information when you visit gunsbet.com, create an account, make a deposit or withdrawal, or otherwise interact with our services. By registering with GunsBet or continuing to use our platform, you confirm that you have read and understood this policy.

Who We Are

GunsBet is operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002. If you have any questions about how we handle your data, you can reach our support team at [email protected], available 24/7 via live chat and e-mail.

Information We Collect

When you register an account with GunsBet, play our casino games, claim a GunsBet bonus, or request a withdrawal, we may collect various categories of personal data. We collect this information directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers and identity verification services.

• We collect registration details, including your name, date of birth, e-mail address, phone number and country of residence
• We gather identification documents such as a government-issued photo ID, proof of address and proof of payment method ownership during our KYC verification process
• We track your deposit and withdrawal history, including the payment methods you use, such as Visa, Mastercard, Skrill, Neteller, crypto wallets and bank transfer details
• We record your gaming activity, including games played, stakes, wins and losses, and bonus usage such as our welcome bonus or reload offers
• We log technical data such as your IP address, device type, browser information and login timestamps
• We collect communications you send us through live chat, e-mail or our contact form

How We Use Your Data

We at GunsBet use the information we collect for legitimate business and legal purposes. Our primary goal is to provide you with a safe, fair and enjoyable gaming experience while complying with our licensing obligations under the Tobique Gaming Commission.

• We use your data to verify your identity and age, and to confirm you are not located in one of our restricted territories
• We process your deposits and withdrawals, including applying our minimum deposit and withdrawal limits
• We use your contact details to send you account notifications, security alerts, and, where you have opted in, marketing communications about GunsBet bonus offers and promotions
• We monitor gameplay patterns to detect bonus abuse, fraud or suspicious activity, including irregular wagering across multiple deposits
• We use your data to administer our VIP programme, loyalty comp points and tournament participation
• We retain records as required to meet our anti-money laundering and regulatory obligations

Phone Verification

As part of our withdrawal review process, our GunsBet team may need to contact you by phone to confirm your identity. If we cannot reach you by phone or e-mail within two weeks of a withdrawal request, we reserve the right to lock your account and cancel the pending withdrawal until contact is re-established.

Sharing Your Information

We do not sell your personal data. However, our Vegas-style operation requires us to share certain information with trusted third parties to run our services effectively.

• We share payment details with processors such as Tronabriz Limited, which handles Paysafe transactions on our behalf
• We share data with our game providers, including Pragmatic Play, Evolution, NetEnt and other studios listed in our lobby, strictly to deliver gameplay and verify fair outcomes
• We disclose information to our regulator, the Tobique Gaming Commission, and to our alternative dispute resolution provider, EGIS, when a dispute arises
• We may share data with law enforcement or regulatory bodies where required by applicable law
• We share information with fraud prevention and KYC verification partners to confirm your identity documents

Cookies and Tracking Technologies

Our GunsBet website uses cookies and similar technologies to remember your preferences, keep you securely logged in, and analyse how you use our site. We use this data to improve navigation, personalise your experience, and measure the performance of our promotions. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our site.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to satisfy our legal, tax and regulatory obligations. Financial records related to deposits, withdrawals and bonus activity are typically kept for several years in line with anti-money laundering requirements. Once retention is no longer necessary, we securely delete or anonymise your data.

International Data Transfers

Because GunsBet serves players across multiple regions, including Germany, Canada, New Zealand, Finland and Norway, your data may be transferred to and processed in countries outside your own, including Costa Rica where our operator is registered. We take appropriate steps to ensure that any such transfer maintains a comparable level of data protection.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You can object to or restrict certain processing of your information, including marketing communications
• You may withdraw consent for marketing at any time by contacting our support team

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Restricted Jurisdictions and Age Verification

GunsBet is not available to residents of certain restricted countries, and we verify your location and identity to ensure compliance with these restrictions. You must be of legal gambling age in your jurisdiction to register an account with us. We reserve the right to request additional documentation, including video verification, if your identification documents are not in Latin or Cyrillic script.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. While we take data security seriously, no system is completely immune to risk, and we encourage you to use strong passwords and safeguard your own login credentials.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on this page, and continued use of GunsBet after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we collect, use or protect your data, please reach out to our support team at [email protected]. Our GunsBet customer support is available 24/7 through live chat and e-mail to assist with any privacy-related enquiries.